How do projects usually start?

We begin with a short conversation to understand your goals, current challenges, and timelines. Based on that, we suggest a clear and practical plan.

What kind of projects do you work on?

We work on web applications, SaaS products, MVPs, backend systems, UI/UX improvements, and long-term product development.

Do you work with international clients?

Yes, we collaborate with teams worldwide and are comfortable working across different time zones.

Can you take over or improve an existing project?

Absolutely. We often audit existing codebases, fix issues, improve performance, and continue development without disrupting current users.

How do you handle communication during a project?

We keep communication simple and transparent using tools like Slack, email, and regular check-ins to ensure everything stays aligned.

Do you offer long-term support and maintenance?

Yes. Many clients work with us long-term for ongoing development, improvements, performance optimization, and technical support.

How do you estimate project timelines and cost?

After understanding the scope, we provide realistic estimates with clear milestones. We focus on predictable delivery rather than overpromising.

Can you help scale a product as usage grows?

Yes. We design systems with scalability in mind and help optimize infrastructure, performance, and architecture as growth increases.

What makes EasyDev different from other development agencies?

We work as partners, not just service providers. We care about product quality, long-term growth, and making smart technical decisions that support real business goals.

Common Error Codes & Resolutions

When interacting with the EasyDev Customer Portal or backend gateways, you might occasionally encounter error alerts. This guide details our common system error codes and explains how to resolve them.

1. Gateway Timeout (504 Gateway Timeout)

What it means: The API Gateway (web-agency-backend-api) did not receive a response from a downstream microservice (e.g., the auto-apply engine or AI model) within the allowed timeout window.
Common Causes: Running a massive bulk ATS scan of multiple resumes simultaneously, or high traffic spikes.
Resolution:
1. Wait 15–30 seconds and refresh your browser.
2. If uploading a resume, check that the file size is under 5MB and retry the upload.

2. Invalid Input Validation (422 Unprocessable Entity)

What it means: The JSON payload sent by your browser failed to pass our Zod validation schemas.
Common Causes: Submitting an invalid phone number format, or a required field left blank.
Resolution:
- Verify the fields in the checkout or contact form.

3. Session Expired (401 Unauthorized)

What it means: Your JWT access token cookie is missing, expired, or has an invalid signature.
Common Causes: Staying idle on the dashboard for more than 24 hours.
Resolution:
- Click Log Out in the sidebar.
- Clear your browser cookies and site data for easydev.in.
- Log in again to issue a fresh secure session cookie.

4. Permission Denied (403 Forbidden)

What it means: Your user account is authenticated, but your access role does not have the required permissions claim to run the action.
Common Causes: A team member trying to disconnect WhatsApp channels or edit billing cards without having admin clearance.
Resolution:
- Ask your workspace Admin to upgrade your role permissions under the Team Members settings tab.

5. Rate Limit Exceeded (429 Too Many Requests)

What it means: The API Gateway has throttled your browser requests because you have sent too many requests in a short time frame.
Common Causes: Refreshing pages rapidly or configuring automated scraping bots on our APIs.
Resolution:
- Wait for exactly 60 seconds for the rate limiting window to clear.
- If running API queries, space out your calls to stay under our threshold (max 200 requests per minute per IP).

6. Bad Gateway (502 Bad Gateway)

What it means: The gateway received an invalid or empty response from our load balancers.
Common Causes: Downstream servers undergoing rolling deployments or routine maintenance.
Resolution:
- Check our Live Status Page to confirm if there is an active service outage.
- If systems are operational, clear your browser cache and force-refresh (Ctrl + F5 or Cmd + Shift + R).

7. Frequently Asked Questions (Troubleshooting)

Q: What browser specifications are recommended to run EasyDev?
- A: We recommend using the latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Ensure JavaScript is enabled and that cookies are not blocked.
Q: Why does my uploaded PDF resume show "Upload Failed"?
- A: Ensure the PDF size is under 5MB and is not password-protected. Password-protected files will be rejected by our antivirus and parsing scanners.
Q: How do I report a bug or system issue not listed here?
- A: Take a screenshot of the error, record the URL where it occurred, and email details to support@easydev.in. Our engineers will triage the ticket immediately.