To help you monitor your return on investment (ROI) and audit your AI assistant's accuracy, the EasyDev AI Communication Platform tracks usage data behind the scenes. This guide explains what's measured and how to get it.
[!NOTE] Current state: A self-service analytics dashboard with interactive charts isn't available yet — usage data described below is real and tracked, but today you'd request a report from our team rather than pull it from a dashboard yourself. We'll update this article when self-service reporting ships.
1. Requesting Your Usage Report
Email support@easydev.in with your workspace details and the date range you want, and we'll send over the metrics below.
2. Key Metrics & Definitions
A usage report covers these metrics for the date range you ask for:
- Total Messages Processed: The sum of all incoming messages received from connected WhatsApp and Email channels within the selected time window.
- AI Auto-Replies Sent: The number of messages answered automatically by the AI system (not including drafts still waiting on human approval, for channels configured that way).
- Average Response Time: The average duration (in seconds) between when a customer's message was received and when the AI auto-reply was successfully dispatched.
- Message Volume by Day: A day-by-day breakdown, useful for spotting your peak inquiry days.
- Channel Breakdown: WhatsApp message counts vs. Email volumes, so you know where your customers actually prefer to reach you.
- Draft Approval Rate: For channels using the human-approval gate (see the FAQ Rules article), the percentage of AI drafts approved as-is vs. edited before sending — a practical signal of how well-tuned your system instructions and knowledge base are.
3. Getting Activity Logs
If you need logs for your own records or to load into external tools, ask for a CSV export as part of your usage report request — it includes timestamps, channel sources, customer details, and full message logs for the date range you specify.
4. Related Articles
- How Your AI Assistant Gets Trained — for improving your Draft Approval Rate
- Getting Consistent, Accurate Answers on Critical Topics — for the human-approval gate mentioned above
- Connecting WhatsApp & Email Channels — for what counts as a "connected channel" in these metrics